Write down the problem 

List all the things influencing or causing it: include external factors like other people’s choices and what they are going through, as well as internal factors like your own thoughts and choices.   

Decide on the internal factors you can change moving forward and the external factors you can influence to help resolve the problem. 

List the people you can talk with and the resources you have to help fix the problem (e.g., information, skills, and physical resources)